Assisted Suicide Essays

Assisted Suicide Essays Assisted Suicide Paper Assisted Suicide Paper Assisted suicide   Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚   It is uncommon today to hear people campaign for or against assisted suicide on televisions and in streets.   Those supporting this act argue that a person, who is terminally ill and in severe pain, may decide that death is a better option.   They also propose that these people have their freedom of choice and should be left to determine their destiny and therefore it is important that the society respects their wish.   Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚   Assisted suicide can be defined as the fight for the right to die. Patients are administered drugs by their physicians to end their own lives.   Assisted suicide is related to Euthanasia which comes from the Geek language; eu which means ‘good’ and Thanatos which means ‘death’. It is the termination of person’s life with request from the person who wishes to commit suicide.   Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚   Euthanasia can be classified as under passive, active, physician assisted suicide and the involuntary euthanasia.   Active euthanasia can be described as causing death to a person by use of direct actions as requested by them. Physician assisted suicide on the other hand refers   to the practice of supplying information to the patient from the physician.   For instance, a physician may offer an overdose prescription to patients.   The killing of a person without their consent refers to involuntary euthanasia.   This is commonly done to patients in a vegetative state whose recovery is not possible (Robert, 1997). The whole idea of this seems to be that we are giving the doctors the right to kill. If someone wants to die, should they be forced to stay alive I experienced this with my mother-in law. She was very ill for many years but was really afraid of dying; people would always ask if she wanted to die. Now, the question always comes up, Should People be forced to stay alive I believe the answer is No; they shouldnt. By keeping a patient alive who doesnt want to live anymore can be viewed as a cruel and inhumane act. Looking at it from a religion point, most of them tell you to live life as you wish. So with Euthanasia philosophy is most likely, life centered on you and about life after death. The main purpose for pro-Euthanasia I would think is the case of Freedom of Choice. If a person really wants their life ended that badly, then they can choose to do so, but the case is actually making legal the right for a doctor to do so first, because in their constitutional mind, they d o whatever it takes to save a patients life. But even after all the facts and all the standards for making Euthanasia a concept of this nation, there is still the argument of why Euthanasia has to be stopped. Euthanasia is the intentional killing by act or non-act of a self-depended human being for his or her benefit and by their request. The key word in that statement is, Benefit. Is this really a beneficial act and does it help our society I donâ„ ¢t believe that it does help society at all. Looking at what I have written so far, sure, there are some reasons for either side to have the upper hand. But the fact of the matter is that the practice of euthanasia is one of the worst things that can happen in our nation. PHYSICIAN ASSISTED SUICIDE 5 Many things affect this situation and show how horrible of a situation it really is, with things such as government, religion, politics, morals and common sense. For starters, the public has a huge role and say as to how this Euthanasia situation is. A substantial size of todays population feels that it is our democratic right, as individuals, to choose whether it is right or not to terminate someones life. This is not seen as murder by this portion of the population. But the stronger side says that it is Gods call to determine when one of his creationsâ„ ¢ time is over, and that we as human beings are in no position to play God. By having doctors perform the act, they override the divine function and interfere with Godsâ„ ¢ plan. With these religious concerns out there, a lot of controversy can start on the subject. Speaking on the topic of religion and Euthanasia, this subject also gets involved with Religious politics. According to a 2004 Gallup Poll, 53% of Americans think that Euthanasia is morally acceptable, while 41% of society feels that it is wrong. Questioning some of those who attend religious services nearly every week, only 33% regarded Euthanasia acceptable, which makes it a 20% difference. Evaluating these statistics from Gallup, its easy to see that religion plays a huge position in the deciding factors of what Euthanasia is in society. Since religion itself is concerned with issues of meaning and morality, life and death, its not surprising that, for many people, religious beliefs are the main basis for their opinions. PHYSICIAN ASSISTED SUICIDE 6 There are still many different kinds of issues which make the Euthanasia debate keep stirring up our society. Euthanasia comes from the Greek word for easy death and is formally called mercy killing. There are four different types of Euthanasia: Active, Passive, Voluntary, and Positive. Voluntary involves a request by the dying person or their legal guardian. Passive Euthanasia is doing nothing to prevent death or letting someone die, also known as DNR or do not resuscitate. Active Euthanasia involves giving a lethal dose of toxins to cause death, and Positive involves taking deliberate action to cause death. As seen, there are many different ways of going about the situation of killing someone through Euthanasia. Seeing these methods, we know that there is some consent to whether the patient can choose to die and such, but its all about whether the doctor should be allowed to perform the act. In this case, itâ„ ¢s known as assisted suicide or simply helping someone d ie. All in all, its highly unethical for a doctor to participate in such an activity and help someone die when they should by all means be trying to save their life. The most popular opinion of Euthanasia is that this is an emergency exit for people, and if they have nowhere to turn in their time of need, this is their choice. Euthanasia is not going to be for just the terminally ill. PHYSICIAN ASSISTED SUICIDE 7 There are two problems with this: the true definition of terminal and the changes that have already taken place to extend Euthanasia to those who are not completely terminal. Murad Jack Kevorkian, who spoke at the 1992 National Press Club, stated that terminal illness was, any disease that curtails life for even a day Looking at this statement, I think itâ„ ¢s very hard to break down the pain versus time of life to one daysâ„ ¢ pain (Smith 2010). Some laws define the word terminal as relatively short time, and there is also death expected in six months or less, which is also called hospice. With the situation of diagnosing time of life, it seems impossible to tell when someone really is leaving the Earth, such as, if someones supposed to go in a year or so, usually, they last for more like a couple years or more. The resilience of people these days beats a lot more odds than they ever have. Nowadays, Euthanasia activists have dropped terminal condition to other names such as hopelessly ill, incurably ill, or meaningless life (Smith, 2010). An article in the journal, Suicide and Life-Threatening Behavior, described assisted suicide guidelines for those with a hopeless condition. Hopeless condition was defined to include severe physical or psychological pain, terminal illness, or deterioration, physical or mental debilitation or a quality of life that is no longer acceptable to that individual. That means just about anybody who has a suicidal impulse (David, 1995). If we use that fact, saying that anybody with a suicidal impulse is worth giving up is unjust to the individual. We should be helping the people that are going through the hard times and not push them to go and take their own life. PHYSICIAN ASSISTED SUICIDE 8 That is what they are basically told to do when euthanasia is given as an option. Most of the people that are even considering taking their life arent even all the way sain in the head as it is because of how much theyve already been going through. If the definition of terminal has changed this much, then just think how much its going to keep changing. It wouldnt be surprising if terminal illness was considered eventually viewed as something as simple as a bad case of pneumonia. As the definition of sickness keeps getting looser and looser, the more and more doctors are planning on making profits on this money scandal using Euthanasia (David, 1995). Wesley J. Smith, senior fellow at the Discovery Institute, states, physician-assisted suicide, if it became widespread, could become a profit-enhancing tool for big HMOs.drugs used in assisted suicide cost only about $40, but that it could take $40,000 to treat a patient properly so that they dont want the choice of assisted sui cide. This shown is easily a means of cost containment. In the United States, thousands of people have no medical insurance; studies have shown that the poor and minorities generally are not given access to available pain control, and managed-care facilities are offering physicians cash bonuses if they dont provide care for patients (David, 1995). I really donâ„ ¢t think the public will all too happy with this. It would be like refusing someone care after they are hurt. With greater and greater emphasis being placed on managed care, many doctors are at financial risk when they provide treatment for their patients. PHYSICIAN ASSISTED SUICIDE 9 Legalized euthanasia raises many issues for the medical community. For example if a seriously ill or disabled person chooses to die rather than receive long-term care this will definitely impact the financial security and future of many medical professionals. When they are no longer able to provide long term care to these patients who normally would live at a medical facility for years. By taking that option away by offering euthanasia, you impact the financial aspect of the medical fields by possibly millions of dollars. If euthanasia does get legalized, and choosing death is ok and the doctor is allowed to perform this, then doctors are going to try and convince everyone not do take this route. Since this is going benefit them and have them profit off of it, then of course theyâ„ ¢re going to do anything they can to argue why they shouldnt be living the life they are living and will probably even stretch a lot of the truth about the current condition they would be in. As Leon Kass, M.D., Ph.D. said, The prohibition against killing patients stands as the first promise of self-restraint sworn to in the Hippocratic Oath, as medicines primary taboo: I will neither give a deadly drug to anybody if asked for it, nor will I make a suggestion to this effect As much as Euthanasia supporters will say, Euthanasia will not only be voluntary to the public (David, 1995). For this fact, psychological and emotional pressures can stand in the way and if theyre saying that its basically the same situation by choosing life or death, then the patient would feel guilt and want death (David, 1995). In the state of mind that one of these people will be in can determine wether or not they go though with it. PHYSICIAN ASSISTED SUICIDE 10 References: 1. Koukl, G. (1998). Religion and euthanasia. Retrieved from str.org/site/News2page=NewsArticleid=5235 2. Stevens, L. (1998). Suicide: a civil right. Retrieved from antipsychiatry.org/suicide.htm 3. Smith, W. (2010, June 21). Jack kevorkian admits to committing second murder on larry king. Retrieved from firstthings.com/blogs/secondhandsmoke/2010/06/21/jack-kevorkian-admits-to-committing-second-murder-on-larry-king/ 4. David, B. (1995). Risk factors for adolescent suicide and suicidal behavior: mental and substance abuse disorders, family environmental factors, and life stress. . Retrieved from http://psycnet.apa.org/fa=main.doiLandinguid=1996-17409-001

Free Essays on Hair

Response to Hair I think Marcia Aldrich’s essay â€Å"Hair† is an interesting interpretation of the different personalities she encounters in her life. She bases her story around her mother’s obsession with her hairstyle. She makes sure to point out that her mother’s weekly appointment to get her hair done is a ritual. I think this is a good representation of the life her mother leads. Maybe since she got married she feels like she doesn’t have control over much anymore and has taken a more submissive position as â€Å"wife.† Therefore she feels that she needs to control the things she can have control over. That’s why she religiously does her own hair and also feels the need to control Marcia’s hair. The oldest sister seems like she is very laid back. She makes the statement, â€Å"it’s immature to never stop thinking about your hair.† I think this is a good indication that her sister feels comfortable with herself and doesn’t worry about looks or needing to have control in her life. It’s ironic because she makes this statement towards her mother. Perhaps this shows the change in women’s attitudes and roles over time. The middle sister shows a less secure side than that of her older sister. She is constantly changing her look. Maybe this is because she was the middle child and she feels like it will help her get more attention and standout from the other two. Marcia is the one who seems to stick out the most of all the women. She never really takes a stand on how she feels about hairstyles. Therefore it is interesting to see how she reacts to the different positions her sisters and mother take on the issue. It isn’t until the end when she meets Rhonda that you see her start to realize that hair doesn’t make the person. You will always be the same person no matter what your hairstyle looks like and I think this is a good point to end the essay with.... Free Essays on Hair Free Essays on Hair Response to Hair I think Marcia Aldrich’s essay â€Å"Hair† is an interesting interpretation of the different personalities she encounters in her life. She bases her story around her mother’s obsession with her hairstyle. She makes sure to point out that her mother’s weekly appointment to get her hair done is a ritual. I think this is a good representation of the life her mother leads. Maybe since she got married she feels like she doesn’t have control over much anymore and has taken a more submissive position as â€Å"wife.† Therefore she feels that she needs to control the things she can have control over. That’s why she religiously does her own hair and also feels the need to control Marcia’s hair. The oldest sister seems like she is very laid back. She makes the statement, â€Å"it’s immature to never stop thinking about your hair.† I think this is a good indication that her sister feels comfortable with herself and doesn’t worry about looks or needing to have control in her life. It’s ironic because she makes this statement towards her mother. Perhaps this shows the change in women’s attitudes and roles over time. The middle sister shows a less secure side than that of her older sister. She is constantly changing her look. Maybe this is because she was the middle child and she feels like it will help her get more attention and standout from the other two. Marcia is the one who seems to stick out the most of all the women. She never really takes a stand on how she feels about hairstyles. Therefore it is interesting to see how she reacts to the different positions her sisters and mother take on the issue. It isn’t until the end when she meets Rhonda that you see her start to realize that hair doesn’t make the person. You will always be the same person no matter what your hairstyle looks like and I think this is a good point to end the essay with....

Tokugawa Yoshimune and His Kyoho Reform Research Paper

Tokugawa Yoshimune and His Kyoho Reform - Research Paper Example The major characteristics of the new period were more definitely illustrated than ever before during the Kyoho era, when the general reform initiatives of Tokugawa Yoshimune, the eight shogun, and the difficulties that resulted in to them, took over the scene. The severest of these new difficulties involved the personal finances of the shogunate, which had been unsuccessful in matching national growth. The agricultural production of Japan by the 18th century was approximately 60% more than it had been a hundred years prior; though, on the contrary, the financial status of the central government was dropping annually (Hauser 2010). In a country teeming with all forms of commercial and agricultural enterprise, the central government was plainly not capable of securing enough for its own. According to Hauser (2010), beginning from 1722, having relieved from the possibility of resistance from the Senior Council and strengthened the economy, Tokugawa Yoshimune focused on financial reform. Tokugawa Yoshimune and his Kyoho Reform Tokugawa Yoshimune was born in 1684 in Wakayama, child of a daimyo of Kii. Yoshimune was assigned daimyo of Sabae han thirteen years after, but after the death of his elder brother in 1705 he was relocated to Kii (Hall 1991). In 1716, after the demise of Ietsugu, bakufu heads designated Yoshimune his heir, rewarding Edo a ruler knowledgeable in supervising a large area. The newly assigned shogun did not have any connections in the bakufu, yet he was able to slowly appoint his own people in important positions and by the 1720s was firmly in charge (Hall 1991). Particular attributes of his regime were notable. While Tsunayoshi had conformed to rules based on a powerful principle, Yoshimune moved fluidly in reaction to situations; his flexibility is indicative of the political ideology of Ogyu Sorai (Titsingh 1834). His restructuring started vigilantly, encouraged by problems left by the prior regimes of Tsunayoshi, Ienobu, and Ietsugu, respecti vely. Nevertheless, since the 1720s the array of reform increased significantly in obvious response to the joint effect of recoinage plans previously in force and a wave of social disorder and crop declines (Hall 1991). That enhanced array, which marked the 1720s the glory days of the Kyoho reform, engaged the bakufu more profoundly into public and political administration than ever before. Governing the vast, intricate, environmentally limited, and highly monetized civilization of 18th-century Japan was extremely difficult. In 1728, after attaining the zenith of progress, Yoshimune committed a number of years to combating unforgiving agricultural problems, the Kyoho food crisis, and uncontrolled fluctuations of the price of rice that seriously upset samurai way of life (Hall 1991). The difficulties pushed Yoshimune to reevaluate core strategies and in 1736 to enforce a major change in monetary policy. The change led to a 15-year phase of governmental strength that was attained in s pite of, or, more accurately, at the cost of, long-term agricultural failure. The economic troubles of the government was very severe, and a solution had to be determined at once to ease the hardship. The shogunate, in 1722, informed the daimyo about its problems and obliged them to bring in rice to its stockrooms at the pace of ‘one hundred koku for each ten thousand koku of domain assessment’ (Hall 1991, 449)—koku is a Japanese term for ‘

Do you agree or Disagree the company maximized profit by supplying Essay

Do you agree or Disagree the company maximized profit by supplying what consumer wants - Essay Example The industry uses the new market approach where the companies enter new markets and market slowly, selling volumes of cigarettes that are large very cheaply to push up the rate of consumption. The companies have maximized profits since most cigarette consumers want cheap cigarettes. In addition, a value maximizing approach especially of more set up markets is used in motivating consumers to purchase Cigarettes at a premium prices. The aim is to increase companies’ profit margins. In addition, every pack of cigarettes sold will compensate for reducing sales and the increased profitability per pack. Having the existing marketing restrictions in place for various markets, packaging, and product innovation that is still mostly not restricted is currently the key to the cigarette industry’s profit maximizing goal. It involves products such as super slim cigarettes marketed towards capsule filters and women that allow the smoker to change their smoking experience that bursts of other flavors or menthol. By doing that the companies have maximized profits since most consumers prefer super slim cigarettes. Innovations in packaging that involves limited edition packs, new mechanisms of opening (glide packs) and design variations that are structural (such as the rounded edge boxes) are appealing to customers. The increased profits from the value maximizing approach assist in subsidizing the companies’ entry into new (often low-income) markets to increase volumes and provide what the consumers need. Pack and product innovation will thus until regulated continue to play an enormous role in profit maximization. Despite the emphasis on the cigarette, industry being on a premium brand sales, at the other end of the market, segments of low price are also essential. They appear to play a primary role in preventing the price-sensitive smokers from quitting. It also provides a

Ratio Analysis Essay Example | Topics and Well Written Essays - 2500 words

Ratio Analysis - Essay Example Financial statement analysis consists of the application of analytical tools and techniques to the data in financial statements in order to derive from them measurements and relationships that are significant and useful for decision making (ICFAI Center for Management Research ICMR). The process of financial analysis can be described in various ways, depending on the objectives to be obtained. Financial analysis can be used as a preliminary screening tool of future financial conditions and results. It may be used as a forecasting tool of future financial conditions and results. It may be used as a process of evaluation and diagnosis of managerial, operating, or other problem areas. Above all, financial analysis reduces reliance on intuition, guesses and thus narrows the areas of uncertainty that is present in all decision making processes. Financial analysis does not lessen the need for judgment but rather establishes a sound and systematic basis for its rational application. In the analysis of financial statements, the analyst has a variety of tools available from which he can choose those best suited to his specific purpose. The following are the important tools of analysis. Ratios are well known and the most widely used tools of financial analysis. ... The analysis of ratios can disclose relationships as well as bases of comparison that reveal conditions and trends that cannot be detected by going through the individual components of the ratio. The usefulness of ratios is ultimately dependant on their intelligent and skillful interpretation. Ratios are used by different people for various purposes. As ratio analysis mainly helps in valuing the firm in quantitative terms, two groups of people are interested in the valuation of the firm and they are creditors and shareholders (Blackwell publishing). Creditors are again divided into short-term creditors and long-term creditors. Short-term creditors hold obligations that will soon mature and they are concerned with the firm's ability to pay its bills promptly. In the short run, the amount of liquid assets determines the ability clear off current liabilities. These persons are interested in liquidity. Long-term creditors hold bonds or mortgages against the firm and are interested in current payments of interest and eventual repayment of principal. The firm must be sufficiently liquid in the short-term and have adequate profits for the long-term. These persons examine both the liquidity and profitability of the firm (ICFAI Center for Management Research ICMR). Ratio Analysis - A strategic tool Insight into the financial situation of a company will quickly place its condition in perspective. The critical areas in any profit or non-profit organization can be summed up as follows: Scanning and using funds Planning for securing and using funds Controlling expenditure Reporting all transactions and results to appropriate parties Facts can be gathered and tentative conclusions can be

Business overview of Primark Stores Limited

Business overview of Primark Stores Limited Primark Stores Limited is an Irish clothing retailer. Its stores are located in various regions like United Kingdom, Ireland, Spain, Germany, Portugal, The Netherlands and Belgium. Primark stores day by day increasing its number of new clothing stores, with Two hundred and seven stores overall distributed in seven major regions: one hundred -five in the United Kingdom, thirty-eight in Ireland, eighteen in Spain, one in Netherland, one in Belgium, two in Germany and two in Portugal. The company also positions itself as marketing fashionable at competitive prices. Arthur Ryan and his collaborator Micaela Mitchell open its first clothing store in Dublin Ireland in 1969. After various success in clothing business, great profits and gross income led them to open stores in local and regional areas. It acquired various locations in different business centers within its local and regional areas which eventually generate more profits and income. Primark is known for selling clothes at very competitive prices in the market. Its success is based on sourcing supply, making clothes with simple designs and fabrics and targets young, fashion-conscious individuals ages 35 below, offering them simple yet high quality clothes and apparels. Hence, these successes brought significant changes on Primarks retail business. Success after success by opening new stores every year the relevance of global trends and consumers demands on lifestyle made Primark Store Limited reinvent its business scheme and management structure. http://www.primark.co.uk Primark Overview Primark Stores Limited is an Irish clothing retailer. Its stores are located in various regions like United Kingdom, Ireland, Spain, The Netherlands, Germany, Portugal and Belgium. The company positions itself as marketing fashionable at competitive prices. It is a great place to go for stylish, trendy clothes without the expensive price tag. Whether its on the go or for something which can make up to look like a high street find. It has 207 branches in UK and Europe by November 4, 2010. These are as follows; Ireland 38 Spain 18 UK 145 The Netherlands 1 Portugal 2 Germany 2 Belgium 1 Total 207 The clothes in Primark are fashionable and trendy. Womens Wear: Party dresses, Work or holiday clothing, Lingerie, Accessories and Foot wear Mens wear: Casual or formal clothes, everyday essentials and footwear Childrens Wear: Fashion or essentials products for girls, boys and baby wear. Jewelry: Jewelry is the favorite part; it includes childrens mini jewelry and adults jewelry. The prices are very reasonable. Everybody can afford those prices very easily. Home: Bed sheets, towels, curtains, duvet covers and pillows Other Items: Other items include bags, belts, purses etc. Style, quality and affordable prices all rolled into one at Primark. The original clothing store was established by Arthur Ryan and his collaborator Micaela Mitchell in Dublin Ireland in 1969. After various success in clothing business, great profits and gross income led them to open stores in local and regional areas. Primark employs simple managerial operation on its stores structure. Every store has its own manager who is responsible in overseeing the status and business operations. Managers are given the power and control to manage the store within his/her point of responsibility. Assistant and deputy managers are also assigned to control and manage the store in smaller or larger branches. Within the store, there are different subdivided departments in which a manager is assigned like senior department managers and junior department managers who are in charge for individual departments. Moreover, under management, there are supervisors in charge of staff on a sales floor, on different departments like stock room staff, customer service staff, customer service desk, cashiers who work on the tills, cash office staff and staff responsible to look after fitting rooms. Source: www.primark.co.uk PRIMARK OBJECTIVES AND AIMS To provide good quality products for the public; we want the public to realise we are a good company and just because our products are cheap, it doesnt mean that they are rubbish. We will achieve this by having our products made by people that know what they are doing and test them to check that they are good quality. To sell goods at reasonable prices; We want the public to have a wide range of options to them, so we offer them good quality products at reasonable prices; This will be achieved by looking at other stores, selling similar products, and making our prices lower than other places. To be friendly and helpful towards customers and staff; The public need to think that we are a friendly company; this will make them want to come to our store if they feel welcome. We will achieve this by greeting customers as soon as possible and making those feels welcomed. To treat everybody the same; The public need to feel like we treat everybody the same. The people with less money will be treated the same as people that have lots of money. This will be achieved by making everyone in the store feel individual; we will make everyone feel like they are special . http://www.blurtit.com/q2904588.html November 8, 2010. 18:53 Definition of the Market The METRO cash and carry business lies in the Monopolistic Competition. There are few sellers and each has its own specialization and it charge the prices according to the product quality and characteristics. There is no entry or exit barrier in this market. Even five more cash and carry businesses are allowed by government to open their branches in Pakistan. Market Focus and Segmentation Segmentation METRO segmentation of customers is mainly concerned with the two factors, Retailers, and professionals of every sector and kind. Segmentation We design the proper segmentation of the METRO Cash and Carry: Geographic Region South Asia Country Pakistan State Punjab City Lahore, Islamabad Demographic Occupation HoReCa Income Level Minimum Rs.20000 Economic factor Inflation, reduced Productivity Psychographic Social Class Working Class (Retailers and Professionals) Buying Habits Convenience Perception High Quality with low price Personality Profit Conscious Behavioral Benefits Shopping at one place, Customer Care Usage rate weekly Occasion Regular Loyalty status Strong customer relationship Readiness Stage Desirous source (www.metro.pk) Targeting The targeting strategy of METRO cash Carry depends upon the segmentation. METRO carries the differentiated market targeting strategy. They take the whole customers as a market and carry out the marketing strategy same for the whole. At this time METRO cash and carry is concerning with the differentiation strategy. They can also come up with the focus strategy for the retailers so that they think that METRO cares them and conducting a major portion of business just for the retailers. It will convince and internally force them to come to METRO just to admire its services and respect to the retailers. Is it a focussed strategy? Yes in the sense that all their customers are users of databases. No in the sense that they are all different sizes and sectors. Also -WellData do not sell the software applications licenses. They can, and do, sometimes sell hardware but this is as a convenience for their customers. Is it a differentiation strategy? Yes in the sense that they are looking specifically at wholesalers and retailers. Yes as their approach to the core function is fundamentally different to the rest of the marketplace (no fail). Yes as they have a key Business Ready report for customers before the start of the working day. Yes as all technical staff are employed and not contracted. On balance this seems to be a differentiated approach Is it a cost leadership strategy? Possibly. Because they always believe in low prices. . METRO portrait the image of this cash and carry whole sale departmental store as the lower prices with the high quality and availability of everything at a same place. You just visit it and you can get every thing what you can think to buy. Based on the above , very simple, observations, the metro cash carry strategy would fall somewhere between the differentiation strategy and the focussed strategy. In terms of Bowmans Strategy Clock the picture is clearer. Metro fall clearly into the Differentiation strategy. Premium Priced or not? The question of price premium is open to further discussion. Although this next section should really be covered in the analysis of Metro cash carry under Porters five forces model. Quantix will open the proposition with a low price and low added value service. If the customer buys into this it is a relatively simple matter to upsell the customer to more expensive, but more added value, services. 1 Low price/low added value Likely to be segment specific 2 Low price Risk of price war and low margins/need to be cost leader 3 Hybrid Low cost base and reinvestment in low price and differentiation 4 Differentiation (a) Without price premium. Perceived added value by user, yielding market share benefits (b) With price premium. Perceived added value sufficient to bear price premium 5 Focused differentiation Perceived added value to a particular segment, warranting price premium 6 Increased price/standard Higher margins if competitors do not value follow/risk of lo losing market share 7 Increased price/low value Only feasible in monopoly situation 8 Low value/standard price Loss of market share Internal Review SWOT Strength Weakness à ¢Ã¢â€š ¬Ã‚ ¢ The company has over 207 stores around the euorope and of those 145 stores are located in the UK. à ¢Ã¢â€š ¬Ã‚ ¢ Primark has very organised business structure. which provides good quality services to their customers. à ¢Ã¢â€š ¬Ã‚ ¢ It offers a range of job opportunities and employees more than 30,000 people. à ¢Ã¢â€š ¬Ã‚ ¢ It provides a high street quality clothes at reasonable prices to customers. à ¢Ã¢â€š ¬Ã‚ ¢ Primark is part of the ETI (Ethical Trading Initiative) which focuses on workers rights, their production of goods and bringing businesses together to work on labour rights issues. à ¢Ã¢â€š ¬Ã‚ ¢ Primark provides clothing for childrens, men and womens of all ages, it also provide some home accessories. A research company TNS who rank Primark as UKs second largest clothing retailer by terms of market share. Primark has very affordable and competitive prices. Mainstream market product quality. Stores in High Street locations. It has clear focus on the target market. A strong consumer proposition has been developed for the Primark brand and embodied in the line Look Good, Pay Less. It has 28 days refund policies. à ¢Ã¢â€š ¬Ã‚ ¢ Primark facing child labour in india and bangladesh for producing their embroidred clothes, although it is member of ETI (Ethical Trading Initiative). Due to these negative reports they stop working with three big organizations in India. à ¢Ã¢â€š ¬Ã‚ ¢ It has poor working conditions and not properly giving their workers their full rights. à ¢Ã¢â€š ¬Ã‚ ¢ Primark has problem with advertisement because the company does not advertise their products and this gives their competitors the advantage over them. Employees overwhelmed by the amount of work to be done. à ¢Ã¢â€š ¬Ã‚ ¢ Primark purports less value on ethical matters. à ¢Ã¢â€š ¬Ã‚ ¢ Exploitation of the employees and abuse on labour force. à ¢Ã¢â€š ¬Ã‚ ¢ Poor working conditions. à ¢Ã¢â€š ¬Ã‚ ¢ The primacy of autocratic and rigidity on standard structures. à ¢Ã¢â€š ¬Ã‚ ¢ Child labour. à ¢Ã¢â€š ¬Ã‚ ¢ The primacy of autocratic and rigidity on standard structures. Opportunity Threats à ¢Ã¢â€š ¬Ã‚ ¢ Primark expanding their business to opening more new stores in the UK and in euorope. And has now opened 17 stores in Spain to battle along its competition like Zara. à ¢Ã¢â€š ¬Ã‚ ¢ Primark now has an opportunity to share their high quality products and services overseas. à ¢Ã¢â€š ¬Ã‚ ¢ It provides a high quality clothes to fashion conscious people in UK and Euorope. à ¢Ã¢â€š ¬Ã‚ ¢ Primark is a parent company for ABF. à ¢Ã¢â€š ¬Ã‚ ¢ Primarks energy consumption in Great Britain is sourced against the green power generated and sold into the grid by sister company, British Sugar. à ¢Ã¢â€š ¬Ã‚ ¢ Primark shares many of its suppliers with its competitors on the high street. à ¢Ã¢â€š ¬Ã‚ ¢ Primarks are in great competition with other companies such as Zara and HM which is their big threat. à ¢Ã¢â€š ¬Ã‚ ¢ The other threat is that will it match the needs of the customer in terms of fashion and uniqueness? à ¢Ã¢â€š ¬Ã‚ ¢ As the Primark do not advertise for their products while their competitors do. This can be a threat for Primark for not advertising. à ¢Ã¢â€š ¬Ã‚ ¢ Financial crisis- credit crunch. à ¢Ã¢â€š ¬Ã‚ ¢ Cheap quality product. à ¢Ã¢â€š ¬Ã‚ ¢ The primacy of autocratic and rigidity on standard structures. à ¢Ã¢â€š ¬Ã‚ ¢ Increasing competitive pressure: matalan, peacock, H M. Marketing Strategy It is a great place to go for stylish, trendy clothes without the expensive price tag. Whether its on the go or for something which can make up to look like a high street find. Who are existing/potential Customers? People from all ages and sex belongs to all classes such as lower middle to high class is Primark potential customers. They buy product on regular bases. What are their current/ future needs? People want to buy fashionable and trendy clothes. How can we satisfy these needs? Primark can satisfy their customers by providing them good quality clothes on affordable prices. Why Should Customers buy from Us? Customers buy cloths from Primark due to their high quality fabrics, fashionable designs and due to affordable prices. Also clothes are available for all ages and sex. External Review PEST Political Factor Primarks business operations are the aid of government policies and regulation for example providing proper working environment for their workers. Primark is part of the Ethical Trading Initiative (ETI) to deal with workers and to improve their working conditions. Primarks energy utilization in UK is sourced against the green power generated and sold into the grid by British Sugar. à ¢Ã¢â€š ¬Ã‚ ¢ Primark is a British clothing retail that promotes an ethical approach to people in factories ad farms worldwide to improve living standards in countries with vulnerable conditions such an India and Bangladesh. à ¢Ã¢â€š ¬Ã‚ ¢ Primark constantly implement training and work programmes to ensure that its follow the strict code of conduct of the company. à ¢Ã¢â€š ¬Ã‚ ¢ Primark Better Lives Foundation provide financial help to young people in developing countries. Economical Factors Primark more focus on young Consumers especially the under 35 of age. Every year Primark is expanding their business by opening new stores in UK and moved its business around Europe. à ¢Ã¢â€š ¬Ã‚ ¢ Primark offers to customers quality of merchandise at a affordable value for money. à ¢Ã¢â€š ¬Ã‚ ¢ Primark has a high percentage of customers loyalty. à ¢Ã¢â€š ¬Ã‚ ¢ The retail contribute to the economy in developing countries, this provide employment. Social Factors It is a great owner for Primark by receiving several awards for being value retailer of the UK. It now operates from 5.4 million sq ft of selling space, which gives it the advantage of providing more goods and services and also can display more items which consumers can see to buy their favorite product. à ¢Ã¢â€š ¬Ã‚ ¢ Primark adapts to the cultural issues in developing countries such as local attitudes, government and legal requirements. à ¢Ã¢â€š ¬Ã‚ ¢ The clothing retail base its strategies on trust and transparency to the benefit of the people. à ¢Ã¢â€š ¬Ã‚ ¢ In collaboration with the community, Primark has specific recruitment programmes to reach a wider group of people such as Job Centers, Universities, local communities, also, flexible hours this brings an effective and friendly workplace. à ¢Ã¢â€š ¬Ã‚ ¢ In addition, Primark has a home working policy for those whose prefer to be at home. Technological Factors In Primarks bid for world class, cutting edge management of its ethical auditing Programme, it has signed a deal with BSI Management Systems for the provision of Entropy Software. Primark did investment in Entropy Software which is a key part of Primarks ethical trade strategy, allowing all supplier audits, non-conformances and remedial actions to be managed through the Entropy Software platform, with much greater global visibility and management control. à ¢Ã¢â€š ¬Ã‚ ¢ In general retailers as Primark take risk in developing new technologies by importing and exporting technologies from abroad, as focus on quality, cost and functionality, investing huge amounts of capital in manufacturing processes and aiming at high volume production. This process open new opportunities in developing countries and retailers can use it effectively. Porters five forces model Porters five forces developed by Michael E. Porter of Harvard Business School in 1979. Give a framework for environmental audit but tends to focus on the single, stand alone, business or SBU (Strategic Business Unit) rather than a single product or range of products The threat of new entrants The threat of new entrants is LOW for Primark because of the high cost setup. Power of the Supplier Primark does not rely on one big supplier rather they have number of smaller ones. And so here the bargaining power of suppliers is LOW with Primark. Bargaining Power of the Buyer Competitive rivalry Competitive rivalry is HIGH in case of Primark as there are number of similar size players in the market with offering similar product and due to high cost on exit (Exit barrier). Threat of the Substitutes Threat of substitutes is HIGH because other company are offering similar products with low price and now it is very easy for customer to switch from one product to other as they have become more choosey. Bargaining power of Buyers: Degree of Buyers power is HIGH, as there are multi players in the market and now customer are more sensitive towards the price so they visit every shop and then make decision and the switching cost is also not too high. The bargaining power of buyers in this case is very high because of the multi players in the market. There are attractive substitutes available to the buyer even in the form of keeping the same cell phone number but changing the service provider. It makes very difficult for the market players to retain their customers. I think the brand loyalty can only be created through superior marketing campaigns and service. Bargaining power of suppliers: This is a type of industry where, at least in present times, the bargaining power of suppliers is at the low level because of the nature of inputs for the business. Moreover, with the deregulated and friendly environment given by the government of Pakistan, the industry has become more competitive and quality services driven. Threat of substitute products: Although the cell phone subscribers are more than 95 million now, still the threat of substitute products is high for the industry. Buyer inclination to substitute and price-performance trade off are the most important to consider in determining the threat of substitutes. Actually, just the subscription of cell phone service is not enough for a company to get optimal profits but the real challenges is that how many existing customers are using the service regularly for incoming as well as outgoing calls. The quality of service is the parameter. Threat of New Entrants: Threats of new company like Zong is also there. Which offers very attractive packages to customers. There can be some more companies in future who can enter in this industry. Product Life Cycle Where do Primark fit in terms of the Boston matrix? Ansoff Matrix (Product/Market Matrix) Source: http://tutor2u.net/business/strategy/ansoff_matrix.htm Same Product Same market (Market Penetration) This is the least risky of all the routes. It fits well with the results of the customer profile analysis which shows that the WellData customer base contains significant numbers of large companies who are also national or Global in their nature. By focussing on the existing customers and cross selling or up selling, WellData have the opportunity to tap into a market segment that already likes what they do and where the strength of internal customer references should work favourably on their behalf. Same Product New Market (Market Development) This is a more risky approach as it involves WellData being able to clearly identify a new market segment in which to operate. Given the difficulty in identifying a clear segment in which they already operate, the danger is that the chosen segment is hard to define, hard to identify and hard to quantify. In addition WellData have no Brand name outside their existing area of operation and in this aspect would face the same barriers to entry outlined in Porters analysis above. New Product Same Market (Product Development) For WellData this lies between Market Penetration and Market Development in terms of Risk. They are already established in their own market place and have a good reputation amongst their existing customers. An area of relatively simple product development is the move to desktop support. This is a function that WellData already carry out for some existing customer and which lies within their functional capabilities. They can simply offer the extended service to existing customers as an upgrade to the current services. New product New Market (Diversification) This is a high risk approach and is not one that would be simple to bring about in Metro. The move away from current skill sets and current markets would place a burden on Metro that they are unlikely to want or be able to afford. Recommendations From the four directions above the Market Penetration and Product Development offer the lowest risk. The markets for the services (Database Admin and Configuration, and Desktop Support) are sufficiently large to allow for customer acquisition without enormous marketing expenditure. Marketing Management Process Analysis/Audit where are we now? Currently WellData is a problem child. They have a small market share in a growth market. In order to grow they need to attack their existing account base and cross-sell and up-sell. Their sales revenue is just above a million and the ambition is to be a dominant player in the IT Support market place. To achieve this they have to focus their activities in areas where their strengths (technical expertise and a low cost base) can be brought to bear. Product Strategy Market penetration and Product development are the two key directions for WellData. The ease of access to the market and the related nature of the services opens up new areas to WellData without the risk of massive investment in either people, marketing expense or new technology. Generic Strategy WellData are transitioning from a focussed/differentiation strategy to one of cost leadership/ differentiation without a price premium. In Bowmans terms this would be a hybrid strategy. Such a strategy is designed to attract market share. Pricing Strategy Pricing strategies need to be rethought in order to counter the tactical threat from Quantix. WellDatas all you can eat buffet approach has been effectively countered with the Menu of the Day approach from Quantix. The 4 Ps MARKETING PRICE PRODUCT PLACE PROMOTION Product Style for men With a range of brands from Cedarwood State to DenimCo, Primark has the fashion for all occasions. With everything from formal suiting and footwear to a more casual look in denim and T-Shirts. We have everything to put your look together and its all available in your nearest Primark store. Clothing Our Butler Webb range will cater for all of your formal needs, with cotton shirts, silk ties and a premium suiting range. Within our Backswing section we offer a full range of sportswear styles, from golfwear to ski-wear. Accessories Every fashion-conscious man needs to top off his outfit with the perfect hat, scarf, wallet or bag. Find everything you need for accessorising your look in our mens accessories range. Footwear From formal shoes for that special occasion to our canvas shoes for a more casual look, the Primark mens footwear range will take you from formal sophistication to street-savvy in no time. Womenwear Primark prides itself on providing its customers with up-to-the-minute fashion at affordable prices. Our aim is to ensure you get the right look within our stores, so if youre looking for the latest fashion in clothing, accessories, footwear or lingerie, look no further than your nearest Primark store Clothing With everything from the latest styles to the essential items that keep you looking chic, Primark has it all. Skirts, trousers, cardigans, dresses, jackets and much more. Lingerie Fun, flirty or functional its all at Primark. And of course its affordable lingerie with the quality that you hope for. Accessories Complete your look with the latest trends in accessories from bags to bracelets and everything in between. Footwear Diamonds may be a girls best friend but shoes come a close second. At Primark we have an entire range to fulfil your inner fashionista and put the finishing touches to your outfit. Everybody knows kids grow fast, so keep them in fashion at affordable prices at Primark. Your nearest Primark store has everything you need, whether you are a bouncing baby or a fashion-conscious teenager. Girlswear Every girl wants to look her best and at Primark we make no exception for the younger ladies. Boyswear When you think of boys, you think young and fun. At Primark we think the same and we ensure that all of our boys clothing is not only young and fun but also practical and affordable. Babywear Dress your bundle of joy, whether a boy or girl, in great baby basics to fashionable outfits. Everything your heart desires and your baby needs can be found in your nearest Primark store. home At Primark we know that Home is where the heart is, so if youre re-decorating or just want to add something a little special from fragranced candles to velvet throws, check out our homeware products to bring that little bit extra to your home. Youll find sumptuous bed linen that can keep you cool in the summer and warm in the winter, including complete bed sets, duvet covers, two-pack hollow-fibre pillows and 100% cotton percale sheets. We have a range of duvets available in single, double or king sizes. For the bathroom you can buy cotton towels in 11 colours and two-pack reversible bath mats. To enhance the pampering you deserve, we also have candles, all delicately fragranced in seasonal scents and colours. And you can give your living room that feeling of class with products from our range of cushions and throws including cottons, chenilles and velvets. www.primark.co.uk Place Ireland 38 Spain 18 UK 145 The Netherlands 1 Portugal 2 Germany 2 Belgium 1 Total 207 Price Price Tops-  £3-7 Bottoms-  £5-6 Denim-  £12 Bags-  £5 Purses- £3 Belts-  £2 Jewellery- £1.50-2.00 Promotion Social Networking Much has been made of the emergence of social networking as a modern phenomenon especially amongst the young. However it is increasingly the case that modern legislation is preventing suppliers from communicating with potential customers unless the customer has already agreed (Telephone Preference Service, Corporate Telephone Preference Service, Mail Preference Service, Data Protection Act etc). This clear Catch-22 is forcing suppliers down two, increasingly expensive and unproductive routes. Google Adwords Media advertising Social Networking (Facebook, Twitter, Linkedin, Myspace etc) offers a new route to potential customers that is currently still open to businesses. Although these routes are not free, they are still novel enough to attract attention and be considered as a user friendly/personal route to market. However these routes are not without challenges of their own. The time and human resource required creating and, even more importantly, maintaining these pages on a daily or hourly basis is a considerable investment in its own right. E.G. A Facebook page is free. Facebook adverts operate on a pay per click basis (similar to Google). Although these adverts can be targeted to specific job titles the actual number of people who will be targeted is still small as many Facebook users do not include their job title in their profile. A combined approach of Twitter and Facebook seems to work well and have little external cost. IE Twitter an update (Windows 7 etc) and link it to Facebook. This gives two opportunities to get your name out to interested parties without massive expense. RECOMMENDATIONS AND CONCLUSIONS Primark can easily expand and diversify, giving its rivals a competitive environment with substantial financial power.<

Essay --

Mary McLeod Bethune was an African American educator, activist, and advisor. She believed that education provided the key to racial advancement. She became an educator and did much to contribute to American society. Mary Bethune also became very involved in government service. She started her own civil rights organization working on critical issues for African Americans and also helped many presidents in certain affairs. Mary McLeod Bethune gave the speech â€Å"What Does American Democracy Mean to Me?† November 23. 1939. The speech was given on America’s Town Meeting of the Air, which was a radio show in New York that discussed American Politics. The speech remains significant today. This speech is about Mary’s personal meaning of democracy. She speaks on the relation between democracy and African Americans. She reminded listeners that African Americans have always been willing to do whatever it takes for democracy and what it stands for. Today many African Amer ican contribute to the democracy, making this speech relatable to them. â€Æ' Who? During this time period, Mary McLeod Bethune was a well respect civil rights activists and democratic advisor. By lending her expertise to several presidents, she became popular in American government. She became a leader in the effort to build coalition among African American women fighting for equal rights, better education, jobs, and political power. She led many local and national women’s clubs. She founded the National Council of Negro Women, which opened the doors to her relationship with President Roosevelt. President Franklin D. Roosevelt named her direct of the Office of Minority Affairs in the National Youth Administration. When? This speech was given during the New Deal Era. On November ... ...ons fundamental change. To whom? The radio show the speech was given on attracted up to 3,000,000 listeners each week. When giving her speech she was giving it to over a million Americans of all races. Her speech was to those who agreed and disagreed with African American progress and equality. For those who disagreed she spoke to them to possible change their hearts. To those who agreed, she spoke to them giving them inspiration. How? We do not know what she was physically doing because the speech was through a radio station. While giving the speech, Mary Bethune’s voice was powerful. Her words were spoken very clearly and she spoke loudly. This is significant because African Americans in the past were illiterate and could not read or write and their speech would not be clear. She spoke very literate and her vocabulary was unlike most African Americans at the time.

Of Romeo and Juliet

anfernee simon According to Duff Brenna, â€Å"All literature shows us the power of emotion. It is emotion, not reason, which motivates characters in literature. † This is demonstrated in The Tragedy of Romeo and Juliet and Of Mice and Men. Human beings are often driven by their emotions or passions. Sometimes their actions defy sound reason or judgment. However, due to the emotions that the individuals might be experiencing at that time, their initial response is usually impulsive.I agree Duff Brenna in her assessment of how characters in literature are motivated by their raging emotions and not by reason, common sense or wisdom. One cannot merely act upon how they feel, especially if those emotions are negatives. Negatives emotions, if acted upon, will lead to negative actions; whereas positive emotions will leads to positive actions. In the play, Romeo and Juliet, The Capulet’s and The Montegue’s hated each other’s families. The literary term I used to best describe the story is irony.The irony in the story was that the two families were feuding and the two cross lovers fell in love. The main character in the story that relates to my interpretation of the quote by Brenna is Romeo. Romeo was a teenaged Capulet. He was tall with dark brown eyes. Romeo killed other people and bought poison to kill his self afterwards. For an example, Tybalt was Juliet’s cousin. Romeo and Tybalt were never in agreement with anything. When Romeo tried to be nice to Tybalt, Tybalt got aggressive and attacked him. That behavior resulted in Romeo’s killing of Tybalt.There are many themes that are represented in the story Of Mice and Men by John Steinbeck. The theme that I will focus on is idealism. The two main characters of this novel, George and Lennie, always dreamed on having a dream farm. Lennie loved to play with any animal that had soft hair. The story consisted of mice, rabbits and a dog. That dream that they had doesn’t get f ulfilled because George killed Lennie. George killed Lennie because Lennie had a mental disorder. It was George’s responsibility to take care of him. Lennie was just too much for George to handle, so George had no choice to kill him.Everybody in the story realized that the two men weren’t going anywhere in life. For an example, Crook expresses his doubt about the dream. Nobody ever gets into heaven and nobody gets any land. Crook is simply referring not only to literal ownership, but the dream of contentment about what these simple men fantasize. John Steinbeck’s Of Mice and Men revealed the dreams as well as the pains that these two men experienced in their lives. The actions of the characters in The Tragedy of Romeo and Juliet and Of Mice and Men were motivated by their emotions and not by reason.Duff Brenna is accurate in her statement that â€Å"All literature shows us the power of emotion. It is emotion, not reason, which motivates characters in literature . † Romeo in Romeo and Juliet and George in Of Mice and Men both committed actions based upon the negative emotions that they were experiencing. Had they given much thought to the emotions that they were feeling; and had they applied sound reason, I am convinced that their actions would have been different and so would the overall stories of the books.

A Formal Training Guide for Handling Phone Calls

A Formal Training Guide for Handling Phone Calls Introduction Customers form a critical asset for any organization seeking to remain profitable and maintain competitive advantage in the ever changing business environment. Their handling, especially over the telephone, is of germane importance if employees and management expect to retain the engine that drives their businesses (Penoyer, 2008). This paper serves as a formal training document that outlines the expectations of handling phone calls.Advertising We will write a custom essay sample on A Formal Training Guide for Handling Phone Calls specifically for you for only $16.05 $11/page Learn More Elements of Answering the Phone All members of staff must realize that the telephone forms the primary point of contact between the customers and the business, thus the way calls are answered influences the customers’ perceptions and expectations of the business. In this perspective, all incoming calls must be answered before the third ring to avoid keepin g the customer waiting, and the employee answering the phone must always project a warm and enthusiastic environment. Employees must note that the welcoming voice a customer hears at the other end to a large extent influence his or perceptions of the business (Longenecker et al., 2005; Ward, 2011). Telephone receivers in formal settings must always ensure that messages sent from the customer’s end are completely and accurately understood to avoid any inconveniences. Employees must therefore kindly request the customer to repeat or clarify information that has not been well understood before getting such information to the intended recipient (Ward, 2011). All telephone calls should be answered within one business day as this does not only create a favorable impression in customer care, but it may mean increased business as ‘the early bird always catches the worm.’ Lastly, employees answering the phone must always desist from using the speaker phone unless it is ab solutely essential. The use of speaker phone will most certainly give the customer the impression that the receiver is either not serious about his call or the organization cannot guarantee confidential conversations Example of an Appropriate Greeting Greetings form the initial interface between the customer and the telephone receiver, not mentioning that this initial contact determines the route taken by the rest of the conversation (Ingram et al., 2007). As such, the initial greeting must be warm and courteous, and this can be affected by the receiver through identifying himself and the organization he is working for. An appropriate greeting, therefore, should follow the following: â€Å"Good afternoon. New York International Hotel. Kevin speaking. How may I be of assistance to you?†Advertising Looking for essay on business economics? Let's see if we can help you! Get your first paper with 15% OFF Learn More Instructions on the Use of Proper Languag e, Titles and Etiquette Employees receiving formal telephone calls from customers must learn to moderate their voice, be coherent and answer all enquiries in a clear manner so that customers may benefit from the conversation. Of great importance is the fact that employees must always use formal language when answering the phone, implying that slang or jargon use is totally unacceptable. Employees must always desist from using filler words such as â€Å"um†, â€Å"Gosh†, or â€Å"you know† whenever they are speaking on the phone. In equal measure, words such as â€Å"OK† or â€Å"No problem† must be discouraged in formal telephone conversations (Ward, 2011). Employees must always remember to address customers by their titles if such information is within their reach. If one of your most trusted customers is known as Dr. Samuel, you should train yourself to use the title and full name instead of referring to the customer as â€Å"Sam.† In term s of etiquette, employees answering phone calls must always train their voices to project a positive warm tone that reveals their responsiveness to customers’ needs. Using words such as â€Å"I don’t know† only serves to reveal to the customer that the receiver is either not interested in the conversation or the he or she is rude. Instead, employees should use words such as â€Å"Please, can you hold a little as I find out about that for you.† Such words engender the customer to be closely related to the business. (Ingram et al., 2007). For proper etiquette, however, employees must always ask customers if it is alright to put them on hold as they look for the needed information. Reference List Ingram, T.M., LaForge, R.W., Avila, R.A., Schwepker, C.H., Williams, M.R. (2007). Professional selling: A trust-based approach. Stamford, CT: Cengage Learning. Longenecker, J.G., Moore, C.W., Palich, L.E., Petty, J.W. (2005). Small business management: An entrepre neurial emphasis. Stamford, CT: Cengage Learning.Advertising We will write a custom essay sample on A Formal Training Guide for Handling Phone Calls specifically for you for only $16.05 $11/page Learn More Penoyer, F.L. (2008). Seven telephone handling secrets everyone can use for business or pleasure. Web. Ward, S. (2011). Phone answering tips to win business. Retrieved from https://www.thebalancesmb.com/how-to-answer-the-phone-properly-2947153

Free Essays on Leadership Development Plan

Self Assessment Strengths: Strength’s that I posses are very important when in becoming a great leader. The strength’s that I posses are good listening skills, persuasion, determination, compassion, honesty, and respect. I feel that in order to be a leader, listening is just as important as talking. When people take the time to listen they may learn new information that they never knew before. What I do, is instead of missing out on something I like to take in all the information that I can and then combine it with my own so that I can produce a much clearer image when I speak. My second strength persuasion, is a key role in being a leader to me. If subordinates have a different idea then their leader does, persuasion has to be executed in order for the group to accomplish the task on hand. Determination, which is my strongest strength, helps motivate me to succeed and be good at what I do. It helps me to complete my task without any hesitation. When there is something that I want to accomplish m y determination makes me work as hard as I can in order to be successful. My fourth strength, compassion helps me creates a comfortable atmosphere letting the people around me know that I care and that if there is anything wrong I am here to help. Honesty and respect both are my way of getting to know people better. When I first meet a person I let them know nothing but the truth, so that from the beginning they know that this man is sincere and that he is trustworthy of a friendship. Respect has to be earned, but to me I always give respect when I meet a person and from then on it can either go up or it can go down whichever way that person wants it. Weaknesses: Weaknesses that I posses are easy to manage and can be controlled if I take the time to work on them. Weaknesses that I have are laziness, having a short attentio... Free Essays on Leadership Development Plan Free Essays on Leadership Development Plan Self Assessment Strengths: Strength’s that I posses are very important when in becoming a great leader. The strength’s that I posses are good listening skills, persuasion, determination, compassion, honesty, and respect. I feel that in order to be a leader, listening is just as important as talking. When people take the time to listen they may learn new information that they never knew before. What I do, is instead of missing out on something I like to take in all the information that I can and then combine it with my own so that I can produce a much clearer image when I speak. My second strength persuasion, is a key role in being a leader to me. If subordinates have a different idea then their leader does, persuasion has to be executed in order for the group to accomplish the task on hand. Determination, which is my strongest strength, helps motivate me to succeed and be good at what I do. It helps me to complete my task without any hesitation. When there is something that I want to accomplish m y determination makes me work as hard as I can in order to be successful. My fourth strength, compassion helps me creates a comfortable atmosphere letting the people around me know that I care and that if there is anything wrong I am here to help. Honesty and respect both are my way of getting to know people better. When I first meet a person I let them know nothing but the truth, so that from the beginning they know that this man is sincere and that he is trustworthy of a friendship. Respect has to be earned, but to me I always give respect when I meet a person and from then on it can either go up or it can go down whichever way that person wants it. Weaknesses: Weaknesses that I posses are easy to manage and can be controlled if I take the time to work on them. Weaknesses that I have are laziness, having a short attentio...

International law Essay Example | Topics and Well Written Essays - 750 words

International law - Essay Example nst peace if it â€Å"takes place or occurs in the context of or is associated or linked with† an armed conflict, if the perpetrators are â€Å"aware of true or factual circumstances that led to the existence of† the said armed conflict.1 The armed conflict might involve either non-international or international characters. The non-international conflicts occur when â€Å"protracted armed violence among organized armed groups and governmental authorities within a given State or Nation.†2 Internal conflicts or disturbances, for example riots and the sporadic The Article 7(1) as clarified in the Rome Statute indicates that any prohibited acts are crimes against humanity â€Å"when carried or committed as part of a systematic or widespread attack directed towards or against any the civilian population, with full knowledge of the attacks.† Prohibited acts constitute to crimes against humanity if the attacks were â€Å"systematic or widespread;† there were â€Å"attacks† consisting of multiple commissions of prohibited acts; the attacks were â€Å"directed against civilian populations;† and the attacks were carried out â€Å"in the furtherance of State or pursuant to or organizational policies.†4 Boko Haram is Nigerian homegrown radical Islamist insurgency group, whose name in Hausa translates to â€Å"Western education is forbidden†. The terror group has abducted more than 500 girls and women from the northern regions of Nigerian as from 2009; the group has perpetrated countless human rights abuses against their hostages in captivity. The 2014, April 14th abduction of 276 girls from Chibok’s secondary school in, rural town in the Borno State, gave the much-needed spotlight on their increasing scourge (HRW, 2014). There are limited efforts in investigating and prosecuting Boko Haram personnel implicated in violations of the human rights law. However, since 2009, the Nigerian security forces have successfully arrested many people suspected to be involved in Boko Haram’s

Strategic and operation management Essay Example | Topics and Well Written Essays - 2250 words

Strategic and operation management - Essay Example bsequently in 2007, the research and development team of the company developed Crylon fibre, which comprised of all the qualities to be counted as superior to Britlene, especially with its better heat resistant mechanism as compared to other fibres. It is noteworthy in this context that with the development of new products in the market sphere of the industry, the company has been losing its monopolistic positioning. Eventually, the company has been focused on developing new products to regain its leadership positioning, which was already threatened by the expiration of their previous patent on Britlene apart from the rising competition in the market being intruded by local as well as international traders. It is thus expected that the development of Crylon will prove effective in rewarding the organisation with its competitive advantages (Jones, n.d.). The paper particularizes on the critical analysis of the current strategic positioning of the company. Correspondingly, emphasis has been laid on evaluating the implication of change with due regards to resource planning. The options available to the company with the generation of new product, i.e. Crylon have further been assessed on the basis of Ansoff matrix, focused on evaluating its feasibility, suitability and acceptability in the market, as compared to its prior product performance of Britlene. Findings from these analyses have further been summarised to draw upon recommendations for DSF. In general, the strategic positioning of any company is mostly concerned with the impact of its undertaken initiatives in respect with the internal and the external sources persisting in the business environment, observing the influences of the stakeholders and competences of the firm (CIMA, 2008). When marketing a new product, observing the market trends from an overall perspective is essential. It is in this context that a company expanding business in the same product line thus becomes subjected to many speculations to